Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your order will be delivered in 5-6 business days after shipping.
To create an account, follow the signup process on our website.
Contact us at hello@hurbanewholesaletowels.com to update your shipping address.
You can track your order status using the shipping method selected.
We do not store credit card information on file.
Sales tax is applied according to the applicable laws.
Yes, we ship worldwide based on the selected shipping method.
Items may arrive in separate packages depending on the order.
If you need to swap an item
Returns and Exchanges
We accept returns for damaged and unused items within 30 days with a Return Authorization.
Contact us within 3 days of delivery to arrange a replacement.
Please initiate a return within 30 days for a refund or replacement.
Mail your authorized return to the address provided when you obtain Return Authorization.
For support, please email us at hello@hurbanewholesaletowels.com or call +1 201-283-2006.
Contact us immediately to correct the shipping address before the order is shipped.
Orders can be cancelled or changed before shipping; please get in touch with us promptly.
Pre-ordering is not available for sold-out items.
